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Implementation of Project :

Integrated Student Information System

PrInTIS Project

About Project

PrInTis is a project to implement the Integrated Student Information System for University Malaya to replace the existing Student Information System (ISIS) and Student Accounting System (SAS).

Drivers for Change and Business Case

The current Student Management System (ISIS), was developed in year 1996. University is looking into a modern Student Management (SMS) which should effectively support student and staff activity across the whole student lifecycle. New SMS is needed for UM to continue to grow, evolve and meet the needs of its stakeholders both now and into the future.

The University has undergone a significant journey to reach the point of initiating the implementation of a new integrated student management solution. The selected solution being Tribal's SITS: Vision solution designed for higher education which is used by over 60% of UK Higher Education market, it is also used by a number of institutions in Malaysia, Australia, New Zealand, Malta, Norway and Jamaica.

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ABOUT
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BUSINESS NEED

The University of Malaya's current Student Management System is an aged product, which lacks the capacity to support UM's future plans for growth in teaching, learning and research. UM needs to significantly improve the student experience to attract and retain students and to improve the efficiency of business processes to reduce costs and improve outcomes.

To Improve The Student Experience, The University Needs To:

Online Self-Service

Transition to an online self-service by empowering students to engage more effectively with UM from anywhere, at any time.

Student's Experience

Provide a coherent, structured online experience that aligns with what student's experience elsewhere on the web and in the world.

To Improve Business Processes And Gain Efficiencies, The University Needs To:

Automated Processes

Implement a SMS with automated processes and strong workflow functionality that will support the elimination of outdated unnecessarily variable, and inefficient processes.

More Value-Added Work

Relieve the staff from manual tasks for more value-added work, such as supporting key recruitment and retention initiatives.

Increase Staff Usage

Increase staff usage of the system by providing an SMS that is simple and intuitive to use and can be conveniently accessed at any time and place. Reducing workarounds and supplementary systems where the data held in the SMS is more complete, and of better quality.

Maintain

Maintain reliable, valid and complete information of student's core business in order to meet operational needs and to inform changes in strategic ways and the application of scarce resources.

Agile, Future-Proof, Rules-Engine

Implement an agile, future-proof, rules-engine based system by allowing UM non-technical staff to undertake the system configurations in-house (including interfaces) by permitting the development of self-sufficiency and reduced on-going cost of ownership.

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Opportunity For UM

DRIVERS FOR CHANGE

The key driver for the implementation of a new Student Management System is due to the limited lifespan of the current system. Abundance of system supports and maintenances are required in order to sustain the current system. The implementation of a new SMS is an opportunity for UM to access the benefits of the latest technologies, supporting business improvements to deliver an outstanding student experience built upon leading global good practice.

Expected Benefit

DESIRED BUSINESS OUTCOMES

This project seeks to:

  • Address the risk to the University of Malaya posed by dependence on an aged SMS.
  • Bridge the gap between the existing SMS and UM's current and future requirements by providing new functionality that increases focus on recruitment, student retention and student outcomes.
  • Eliminate unnecessary manual processes, workarounds, circulation of paper documents, align processes, relieve staff to undertake added-value work (e.g. recruitment and retention activities) and reduce ongoing support costs and maintenance.
  • Deliver excellent services and usability for students and staff with an SMS that can be accessed anytime, anywhere through the use of technology such as the internet and mobile devices.
  • Reduce the number of peripheral student systems, and associated support costs.
In addition

it will:

Challenge UM to:

  • Improve student recruitment and enrolment process by competent information gathering; targeted and integrated communications and marketing; easier online admission and enrolment processes; more efficient and timely processing of applications; and increased self-service and accessibility.
  • Improve the retention of current students, by supporting them throughout the student lifecycle to reach successful outcomes through better monitoring; identification of at-risk students; early warning systems and intervention programmes; better targeted student engagement strategies; and the implementation of student-focussed services.
  • Inculcate a culture of continuous improvement in student management business processes; leading to process efficiencies and the best use of scarce resources.

Help UM to Concentrate on:

  • Delivering an outstanding, world-class student experience, for all students at all stages in the student lifecycle.
  • Supporting and improving the online experience for students, staff and other stakeholders.

Help UM to Connect with:

  • International students, by improving support for international recruitment, admission and enrolment; partners and agents; study abroad and exchanges.
  • External stakeholders, by providing appropriate information and functionality through the SMS.

Project Teaser


For in-depth guides on UMSItS, please visit: UMSItS Guide